Our standard method of shipping is UPS Ground and can take up to 5-7 business days (probably sooner) once the order leaves our warehouse.
We also offer UPS Standard Overnight US shipping. You will receive your order the following business day. Overnight shipping cutoff is 2:00pm PST, Monday-Friday. Orders placed after the cutoff time will ship the following business day.
Please note packages are not shipped on weekends or holidays.
Please remember to use the zip code associated with your billing address when filling out the “Payment” section during checkout.
If you have not received a confirmation email you have not been charged. Please confirm all your information and try to checkout again.
If you’ve attempted to checkout but it has been declined for any reason, it may say “pending” on your credit card/bank account, but you will not be charged.
If your checkout was successful but you have not received a confirmation email, please check your spam folder.
If you live in an apartment, condo, etc., or are shipping to an office please make sure to include your suite or building number. If you do not include the number your package will not be delivered. All undeliverable packages that are returned to us will be canceled and you will be credited back the value of the merchandise less the shipping cost.
Due to our constantly changing inventory and high demand we do not currently offer direct exchanges. If you would like an exchange, we recommend returning the item(s) for a refund and re-ordering from our live inventory.
You can return unworn, unwashed or defective merchandise. Items must be returned in their original unworn condition. All hats are final sale due to health standards.
Returns must be made within 7 days of your order delivery date. You will be issued a refund for the full value of the merchandise and the funds will be credited back to your original form of payment.
Shipping costs will be deducted from the refund total. Return shipping must be paid by the customer.
To initiate your return please use the contact form below. Please include your order number and what you’d like to do.
We currently ship to over 25 countries and are adding more all the time. We use DHL Worldwide Express for most international deliveries. In some instances customs may slightly delay the arrival of your package.
International orders may be subject to duties and taxes. The customer is responsible for these fees.
If a package is rejected the customer is responsible for the initial shipping costs. Once the package has been received at our warehouse we will refund the cost of goods minus shipping charges.
Unfortunately we’re unable to offer returns or exchanges on international orders. All sales final.
Please review our expanded International Shipping FAQ prior to ordering.
We do our best to respond quickly to all inquiries. Typically we are in the office Mon-Fri 8am-4pm PST. If we receive your message late in the week or over the weekend we’ll get back to you asap the following week. Thank you!
Free & Easy is committed to making its website accessible to individuals with disabilities by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA)
We have engaged an accessibility consulting company to conduct an accessibility audit of our website. They will provide us with specific recommendations that will facilitate website accessibility in conformance with the WCAG 2.0 AA. Please be aware that our efforts are ongoing as our current website provider implements over time the relevant improvements to meet WCAG 2.0 AA guidelines.
If, at any time, you have specific questions or concerns about the accessibility of freeandeasy.com or need assistance in placing an order, please contact us at firstname.lastname@example.org. If you do encounter an accessibility issue, please be sure to specify the web page in your email, and we will make all reasonable efforts to make that page accessible for you.